During our first on‑site visit, we collect detailed information about your operating system—its edition, version, and any additional priority software essential to your operations. We then store this data in our secure system, along with your software license keys and other critical information. This protects you from losing access to licenses when you need to reinstall or upgrade your applications.

Based on your PC-QUILT membership, we designate a specific amount of time for remote OR on-site troubleshooting. Within that limit or the membership plan, we will fix your problems. If the issues require more time (than the default time limit)  charge you per extra time in 15 min increments. More information can be found on the Service Price List page.  It is not possible to predict amount of time needed to resolve certain issues, as it depends on tens of factors. Therefore, all troubleshooting services are billed based on the time spent. We will always try to give you rough estimate before you make your conscious request.

Our Daily & Preventive Maintenance program covers a wide range of tasks detailed in the Knowledge Base. Because the list is extensive, we’ve kept it concise here. The goal of this continuous upkeep—software installations, updates, performance monitoring, and security checks—is to keep your computers running smoothly and reliably at all times.

Upon initial visit we install maintenance software on your computer which is the key tool to keep your system fully operational. This software also allows remote access (only by your permission)  to your computer(a) to troubleshoot your problems remotely. In most cases, your issues can be resolved by logging into your system remotely. Every single remote request must be accepted by you.

We offer limited service of hardware, that is mostly desktop and laptop computers. Such repairs do not fall under membership service, and cost of repairs is estimated and billed on per-case basis.
Within the membership, we can help you diagnose your hardware issues (which happen quite a lot) and advise you with best steps to resolve it. Sometimes, repairs at more costly than purchasing a new hardware.

When you’re in a hurry or facing an emergency, you can place a rapid call to your assigned advisory representative. The call is capped at 15 minutes and you’ll be speaking with a seasoned IT engineer who can help you make an immediate decision. Any call that exceeds 10 minutes will incur an additional charge.

Quick‑Contact is available Mon‑Fri 8:00 AM – 6:00 PM (CDT) and Sat 9:00 AM – 3:00 PM (CDT). It is not offered on Sundays.

After initial visit inventory and installation, we will perform regular maintenance on your system. That includes (but is not limited to) software backups. We also perform scanning and repair of multiple areas of your system (i.e hard drive scanning, registry scanning/repair, startup files scanning, cleaning history files, updating software and device drivers, defragmenting hard drives and more,...). You can study our "Knowledge Base" to learn more.

With our 40+ years of experience, within your membership plan we can also advise you about your potential purchases, give you tips on what to avoid when buying new software or hardware and give you guidelines on how to save time and money by automating your tasks.

Although we believe you are a responsible person, we also know that some users abuse their computers, software and equipment. That includes (but is not limited to) deleting system files, filling up hard drives to the max capacity, installing malware, overheating hardware etc. In such cases we reserve the right to charge extra service fees. The details are explained in our Knowledge Base System. This information applies mostly to PC-QUILT program, but is not limited to other (charged per hour) services.. All other services (which are not a part of PC-QUILT) are billed based on our standard pricing table. The list can be foud on the website in the Pricing section.